Technical Support Services

Elance Softech defines Technical support as services by which enterprises provide assistance to users of technology products such as mobile phones, computers, software products, and in general, Elance Softech technical support services attempt to help the user solve specific problems with a software related products — which may include providing training, customization, maintenance, updations even enhancements. We deliver Technical Support by means over the telephone or online or by e-mail, live support software on a website or a tool where users can log a call/incident. We also take part for the small, medium or larger organizations who frequently intend to outsource their internal technical support for any software related support services.

The wide category of Elance Softech Technical Support is arranged as below:

• Enterprise Asset Management Technical Support: Elance Softech lets companies achieve a holistic view of their IT assets in order to meet environmental, compliance, and service goals; cut inventory levels and costs; improve staff productivity; and make quicker and better business decisions. Elance Softech extends its Maximo-Tivoli Asset Management capability in this category.
• Application Maintenance and Support: Through our Managed Services which is service-delivery framework, we help companies reduce the recurring cost of maintaining applications and improve end-user satisfaction through high-quality and consistent service levels. We provide Application Maintenance and Support in below techs
  • Mobile based application maintenance and support
  • Java/J2EE based application maintenance and support
  • Microsoft Visual Studio based application maintenance and support
  • Open Source and CMS based application maintenance and support
  • MS SQL Server, MySQL, DB2 Database maintenance and support
• Enterprise Performance Management: Elance Softech business intelligence solutions help companies sort through the enormous amounts of data they are generating, allowing them to meet compliance standards and gain a clearer understanding of their performance
• Human Resource Management: Elance Softech help organizations analyze their workforce strengths and vulnerabilities and offer proactive human-capital-management strategies. A preserved team of support and R & D center in the back office, Elance Softech give managers the information they need to make better decisions and enable them to manage benefits of administration and payroll, map out succession planning, and document various actions and decisions etc.
• Technical Support Services
  • L0,L1, L2 & L3 Technical support services
  • Remote technical support for multiple Software products
  • Database Management
  • IT & Software Support Services: Application Support Services